AMC Theatres Team Member
Exhibit excellent guest service skills.
Present a calm demeanor that deters others from engaging in disruptive conduct, while encouraging a positive interaction with guests.
Answer guest questions, courteously and accurately, or quickly direct them to the appropriate source.
Work effectively with supervisors and co-workers.
Ability to effectively multitask as needed, including but not limited to greeting guests, tearing, and scanning tickets, check ID’s, directing guests, and answering guests’ questions.
Demonstrate consistent and effective sales techniques.
Complete transactions by greeting each guest, identifying the guests’ request, operating point-of-sale terminals, making change accurately, completing loyalty transactions, and thanking guests.
Ensure the security of all cash, receipts, and tickets.
Enforce the movie rating system courteously and effectively. Uphold “zero tolerance” policy regarding ID checking.
Distribute, ensure proper working order of, and understand how to operate Assisted Moviegoing Equipment.
Clean and maintain the exterior and interior areas of the theatre including auditoriums, restrooms, lobbies, concession areas, and box office areas.
Control access to the theatre.
Frequently monitor auditoriums for picture and sound quality, temperature, lighting levels, audience behavior, and film piracy.
Perform daily stocking and maintenance duties.
Ability to work and meet deadlines with minimal supervision.
Follow all procedures to ensure a safe work environment, as well as the safety of our guests.
Follow instructions on safe use of all chemicals/cleaning materials.
Uphold AMC’s Business Practice Standards and ensure compliance with company programs.
Maintain regular personal attendance for all scheduled shifts. Assist with other crew functions and perform other duties as directed.
Perform nightly custodial duties as necessary, including but not limited to vacuuming, mopping, seat-cleaning, sanitizing restroom fixtures, etc.
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